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Facebook Promoted Posts – Everything You Need to Know

Facebook Promoted Posts – Everything You Need to Know

by Jarrod | Jun 8, 2012 | Facebook, Social Media Marketing, Web Marketing

Facebook officially rolled out their “Promoted Posts” feature for Facebook Business Pages on Wednesday, May 30, 2012. Now that I’ve had some time to research and also use Promoted Posts firsthand I thought I’d share pretty much everything you...
What to do when a customer complains using Social Media

What to do when a customer complains using Social Media

by Jarrod | Aug 22, 2011 | Facebook, Social Media Marketing

Social Media Marketing can sometimes be a lot of fun. Especially when you are reaching out to your customers and they are reaching back and engaging with you. It can become not so fun when customers choose to voice their discontent, problems, and disappointment using...
How to create a Social Media Customer Service Plan

How to create a Social Media Customer Service Plan

by Jarrod | Aug 17, 2011 | Client Relationship Management, Facebook, Social Media Marketing

Social Media is not only a great tool for marketing, it’s also a great customer service tool. Why you ask? Because it’s where people “hang out” online. It’s also where people share stuff. They’re not just sharing what they did on...

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