Facebook Promoted Posts are alive and this new feature could be one of the best opportunities for a Small Business to reach all of it’s “Liker’s” quickly and at a very small investment… as little as $5… yep you read that right!
I’m rather amazed. I’ve spent some time this week reviewing my business year. I’ve come to discover that nearly 50% of my income in 2011 has come from creating Custom Facebook Pages for small businesses. I knew this segment of my business had grown significantly this year, but I didn’t realize it had grown that [...]
Nobody is perfect, right? All businesses, small or large, occasionally receive complaints about their product or service. Sometimes those complaints are voiced on the businesses Facebook Wall. Here’s a firsthand story from one of my clients and an example of how they handled the situation, the right way.
Providing service to your customers where they hang out is imperative this day and age. Having not only a marketing presence but a Customer Service presence on Facebook, Twitter, YouTube, and any other Social Network your business is involved in will build trust and ultimately result in more customers. Here’s a simple guide to putting together a Social Media Customer Service Plan.